Our commitment
We want you to be completely happy with your Propress steamer. So if you are not entirely satisfied with your purchase, for whatever reason, we will endeavour to put it right and get you steaming again.
Direct communication
- We value offering expert help and support directly to your steamer users, liaise with your preferred management team or talk with you directly.
- For businesses, we can keep your Head Office in the loop at all times, or handle everything for you and only come to you when a decision needs to be made.
- All of our customer service staff are trained to give you as much information as possible on costs, age of machines and service history.
Speedy service
- We can send a courier to collect your Propress steamer and return it to you.
- Most Propress steamer repairs take a maximum of 5 working days.
- Our customer service team is trained to deal with most steamer related questions, but if you need to speak to an engineer don’t be afraid to ask.
- We will always get back to you and give you our advice before proceeding with a repair or replacement.
Transparent pricing
- Propress steamers are all designed by us in the UK, and all our PRO Models are manufactured here as well. This allows us to keep tight control of the complete production journey, ensuring the best components and pricing.
- Propress steamer repairs are priced on time and materials basis, together with carriage when applicable.
Service Request
I’ve tried everything and it’s still not working. What next?
It sounds like your Propress steamer needs a service, don’t worry – we’re here to help! If you have a faulty steamer there are a few options available to you as to how to get it back on it’s feet.