At Propress we pride ourselves on the quality of our customer service and support. We help our customers all the way from the first enquiry through to delivery; giving advice on set-up, how to get the best results, warranty and return issues.
- We value offering expert help and support directly to your steamer users, liaise with your preferred management team or talk with you directly.
- For businesses, we can keep your Head Office in the loop at all times, or handle everything for you and only come to you when a decision needs to be made.
- All of our customer service staff are trained to give you as much information as possible on costs, age of machines and service history.
- We can send a courier to collect your Propress steamer and return it to you.
- Most Propress steamer repairs take a maximum of 5 working days.
- Our customer service team is trained to deal with most steamer related questions, but if you need to speak to an engineer don’t be afraid to ask.
- We will always get back to you and give you our advice before proceeding with a repair or replacement.
1. Propress steamers are all designed by us in the UK, and all our PRO Models are manufactured here as well. This allows us to keep tight control of the complete production journey, ensuring the best components and pricing.
2. Propress steamer repairs are priced on time and materials basis, together with carriage when applicable.
You won’t find yourself on a chatbot, chat line or international call centre.
When you call Propress you speak immediately and directly to one of our friendly staff here at our offices in London.
If you have any questions today then please don’t hesitate to call us on: