Keep it clean!
To keep your Propress steamer performing at its best and to help extend its working life, it is important to rinse and descale it regularly.
The Propress PRO range is designed for use with normal tap water. However, water hardness varies between regions, and limescale can build up more quickly in hard water areas.
For steamers used daily in a hard water area, we recommend:
• Rinsing the steamer once a week
• Descaling the steamer once a month
If your steamer is used less frequently, rinsing and descaling can be carried out less often. Always follow the cleaning and descaling instructions provided in the product manual and watch the video below.
TROUBLESHOOTING FAQS
Try plugging into a different socket, if it still does not work, check/replace the fuse in the plug. If problem persists, a service is required.
For 4 Litre steamers check Mode switch / dial is set to steam position. If problem persists a service is required.
For 2 litre steamers try plug in another socket. If problem persists, a service is required.
A service is required.
If steamer is overfilled, empty all water and refill from empty.
If filler cap is cracked, replace. If hose is kinked, replace. If problem persists, a service is required.
Steamer may require thorough cleaning.
Descale using Propress Descaler and follow instructions.
If problem persists, service required.
Ensure hose is fitted correctly.
Caution: only do this when machine is cold.
Tighten screw in handle. Check handle is not cracked.
If problem persists order new hose.
Is machine overfilled?
Empty all water and refill from empty.
If problem persists, service required.
Servicing
Propress have been making and servicing steamers for over 40 years.
If there’s something wrong with your Propress steamer and you’ve descaled and gone through all the troubleshooting options, and you still need help you can contact us on +44(0)20 8417 0660 or email hello@propress.com. Alliteratively it might be time to let the professionals have a look at it, please use the form below to arrange a service.
Description of fault
I’ve tried everything and it’s still not working. What next?
It sounds like your Propress steamer needs a service, don’t worry – we’re here to help! If you have a faulty steamer there are a few options available to you as to how to get it back on it’s feet.